PFS New Customers - FAQ & Contact Page
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The fastest way to get support is to check the common issues below. 95% of inquiries we receive are related to these common issues. |
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Need Quick Help? Check These Common Issues and Answers
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Is it compatible with Windows 10, 8, 7 , Vista or Mac?
Yes, it is compatible with all versions of Windows 10, 8, Windows 7, 32 and 64 bit, Windows Vista,XP. It is also compatible with Macs.
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How do I order the DVDs?
ProFlightSimulator comes with a members download area only. To get your 4 DVD discs shipped, it costs an extra $39.95 in the members page.
You need to order to get access to the members page before you can get the DVDs shipped to you. Get access to the members area here.
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What are the minimum system requirements?
ProFlightSimulator will work on most systems and does not require very high end configurations. These are the minimum system requirements:
1. 2+ Ghz CPU Processing
2. 256 MB Ram
3. 1024 x 768 px Display with at least 16 bit color
4. Basic Graphics Card with 128 MB Ram
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Is this a trial software and do I have to pay any more fees?
Absolutely Not! This is a FULL fledged licensed complete working program. There are NO hidden fees or extra charges and all aircraft and scenery packs updates are free for life. You will also get 5 years of FREE main program updates.
We do not currently offer any "trial" or free versions of the game.
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What kind of documents come with ProFlightSimulator?
You have access to several PDF manuals that go into detail how ProFlightSimulator works. These guides will assist you from start to finish - which makes it easy for you to start flying right away! Included is a 213 page manual that covers just about everything, as well as a separate 102 page Flight School.
Also included are several more quick reference guides in PDF format, and several dozen more readme files in html format.
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Is it easy to learn this flight sim?
Absolutely! ProFlightSimulator makes flying a real aircraft fun and easy.
Remember, the key word here is that this is a Simulator, not a game. It takes time to read through and understand the controls and learn how to fly, just as it would flying for real.
You have to be willing to read through and understand what to do and which keys to push and so forth. This isn't a video game for little kids with 3 buttons to push. This is a simulator , based on actual real-life flight controls.
That said, once you get familiarized with the controls, it's more than just a game. This is a great self paced way to learn to prepare you for learning how to fly in real life.
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Does this support multiple monitors?
Yes, ProFlightSimulator supports dual monitors. In fact it supports multiple monitors (up to 8)
You can have one large window covering all your monitor screens or run multiple instances of ProFlightSimulator for each screen.
All instructions and configurations will be provided in the user manual
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Can I use just the mouse & keyboard to play this?
Yes you can. You do NOT require any special hardware to play. All you need is control is the mouse and keyboard.
If you like to take your experience of ProFlightSimulator further, you are encouraged to get a flight control joystick, rudders etc.
However, if you're fine with using a mouse and keyboard to fly, it works too.
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Where can I see a list of aircraft included?
With over 150 aircraft available to fly, you will never be bored:
We constantly update NEW aircraft every month featuring the latest and most exciting models to fly. As such, the full list is never complete.
You take a look at the partial list of aircraft here
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How do I download on another computer or purchase this as a gift?
After purchasing, you'll receive your password and your link to the private members area.
You can access the members area from any computer so you can download it anytime. There is no expiry date and you can install this on as many computers as you like.
If you plan to purchase this for someone else, you can either send them the link to the members area or opt for the 4-DVD set to be sent to their address (highly recommended!). You can do this in the members area.
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I cannot order the game from your site.
We've partnered with ClickBank for handling the orders on our site. ClickBank is the leading retailer of digital products and has a very reliable ordering system. If the order page doesn't work please try again in a couple of minutes.
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I don't like using credit cards, can I send a money order or check?.
We only accept online payments. In addition to credit cards, we also offer payments via PayPal.
We use a 3rd party processor(Clickbank) which handles the transaction to insure safety and security without any human involvement. To get more information click here.
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What forms of payment do you accept?
We accept all major credit cards as well as PayPal payments.
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Is it safe to buy online?
Absolutely! Our merchant processor, ClickBank, is the premier choice of businesses selling their products and services online. They have an excellent track record of safety and security for online purchases, without even one incidence in their operational history.
ClickBank's secured and approved merchant process is noted by a yellow lock at the bottom or top of the page during your order. Using the latest encrypting technology ensures a safe and secure transaction you can feel good about.
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What if my computer crashes and I lose all my files?
No problem. Once you order ProFlightSimulator, you will receive a members link as well as our support desk website. You can contact us to download the latest updates again.
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How do I download the files?
Once you place your order, you will be sent to the download page. In addition, you will receive a confirmation email with instructions as well.
If you still have problems, please visit our support system and submit a ticket.
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How do I set it up, is it complicated to use?
It is very simple to install. It only takes 1 minute to set up and requires no computer
knowledge. We've even provided video tutorials to help you every step of the way.
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Where can I get more information?
All the information you need is contained in the package when you order as well as the salespage. For more information, you can take a look at our aircraft listings and our world terrain page.
If you have any additional support questions after purchasing, you may also review our online knowledgebase or submit your own question to address your specific concerns. Most of the questions our customers have are already answered in our knowledgebase.
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How to purchase this ProFlightSimulator Package?
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